At Gun Runners, we want you to be completely satisfied with your purchase. We understand that sometimes situations arise where a refund or return may be necessary. This Refund and Returns Policy outlines the guidelines and procedures for requesting a refund or returning a product. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds and Returns:
   To be eligible for a refund or return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The request for a refund or return must be made within 10 days from the date of delivery.
• The item must not be a non-returnable or non-refundable product (e.g., ammunition, customized firearms).

2. Refund Process:
   If you are eligible for a refund, the following process will be followed:

• Contact our customer support team at sales@gunrunners.com to initiate the refund request. Please include your order number, a detailed explanation of the reason for the refund, and any supporting documentation or images, if applicable.

• Our customer support team will review your request and respond to you within 2 business days with instructions on how to proceed with the return.

• Once we receive the returned item and verify its eligibility for a refund, we will process the refund. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.

• Please note that the refund amount may be subject to deduction for any applicable restocking fees, return shipping costs, or damage to the item due to mishandling.

3. Return Process:
   If you wish to return an eligible item for reasons other than a refund (e.g., exchange for a different product), the following process will be followed:

• Contact our customer support team at sales@gunrunners.com to initiate the return request. Please provide your order number and a detailed explanation of the reason for the return.

• Our customer support team will review your request and respond to you within 2 business days with instructions on how to proceed with the return.

• You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of the item.

• Once we receive the returned item and verify its eligibility for a return, we will process the requested action (e.g., exchange, store credit) as agreed upon.

• Please note that the replacement item, if applicable, will be shipped to you once the returned item is received and inspected.

4. Non-Refundable and Non-Returnable Items:
   Certain items are non-refundable and non-returnable for safety and legal reasons. These items typically include, but are not limited to, the following:

• Ammunition
• Customized or personalized firearms
• Used firearms sold as-is
• Hazardous materials or chemicals

Please carefully review the product description and any applicable restrictions before making a purchase.

5. Damaged or Defective Items:
   If you receive a damaged or defective item, please contact our customer support team immediately at sales@gunrunners.com. We will guide you through the process of returning the item and arrange for a replacement or refund as appropriate.

6. Customer Support:
   If you have any questions or need further assistance regarding our refund and returns process, please contact our customer support team at sales@gunrunners.com. We are here to help and will strive to resolve any issues or concerns promptly.

Please note that this Refund and Returns Policy applies only to purchases made through Gun Runners. For items purchased through third-party sellers or retailers, their respective refund and returns policies will apply.

Gun Runners reserves the right to modify or update this policy at any time without prior notice. Any changes to the policy will be reflected on our website.